Awesome Experience, Highly recommend them! Their service was great and they had great prices. They not only were the most responsive, but they beat all of the other bids that I got. If you want a plumber that does work well with aloha then this is the company for you.
The job in my apartment initially did not seem easy. There was a leak behind the cabinetry, behind the water heater and behind some sheet rock. I was initially quoted nearly $2500 to "demo" (demolish) the cabinetry with no guarantee that the kitchen counter top and cabinets would not be destroyed or damaged. I then asked the plumbers why it was so much, and they stated because they would have to remove and potentially put the cabinets/counter top back together. I them commented on the fact that if they are not able to save the counter tops, then there is no point in paying them to remove it. I told them I could just run to city mill, pick up a sledgehammer and Mjolnir the hell out of the cabinets like Thor does to Hulks face in Ragnarok. I was then quoted 400-500 to go into the wall to fix the pipe and 1500 to reinstall the water heater. While he was explaining this to me, I wrote this in the notes on my phone and thought that I would have to sell either my arm, leg or some sort of bodily organ just to fix a leak in my place.
Great service and great people! They will take care of your home and plumbing! I highly recommend them to anyone who needs a plumber.
They later came back and fixed the leak after lunch break/getting parts.
The total amount of hours spent on the job, roughly 5 hours. The amount of money I paid for the job (even after that $40 dollar coupon from their website) was nearly $1700. If they replaced my pipes and they were made out of gold, I can imagine the cost. But for the most part the replacements were mostly plastic PVC. Other than fixing the leak and being friendly, the only other positive about the day is I earned nearly 1700 miles on my hawaiian card (joy...).
Excellent service! This has been by far the best plumbing experience I have experienced here in Hawaii. Deven was very professional and clean. They used a carpet to do all of their work on so their tools were not on the floor even. I liked that added touch. Good price for the quality of work and the fixed my toilet like I asked. I will definitely call them again!
be very careful with this company they charge very HIGH for a job not knowing what to expect.then they have this plumber lyle who thinks he is so good he will tell you to give him a good review because he is the best the company has.
I then called the property manager and the manager explained that if the cabinets are the original cabinets from when the building was built, then they should just come off of the wall/other cabinets like legos. I was then quoted roughly $1600 including parts(not including tax) and at that point I felt like I was forced to do the job because I had to get it done before I left the country. In addition, I figured losing an arm would be better than losing all of my other body parts to pay for this job. With a little bit of cutting of liquid nails down the center of the connected cabinets and the wall, and removal of about 7-8 screws, the cabinetry popped out. And I helped the plumbers with this due to the weight of the cabinetry.
All in all, I feel as though I was ripped off. If it was a difficult, two-three day job where the cabinets and to be pieced back together one by one, and the piping was made of precious metal, I could see the cost as being justified. But I feel as though I was taken advantage of due to the timing of the issue and the fact that they quoted me an exorbitant price to begin with then watered it down to make their quote seem more fair (of which, it is not). To add icing on the cake, Chris found it difficult to understand that I was out of the country and apparently could not answer many questions via e-mail. I had to follow up with him after a week of no response to my latest e-mail over a week ago to this day. The plumbers were great, they fixed the problem. Hopefully it stays fixed. But I think they quoted me too much for the job.
Following this, I asked around to my friends about similar plumbing jobs that they had done, and they were appalled to hear that I spent nearly $1700 on a plumber for 5 hours of work. I was still somewhat concerned that I was over charged, so I contacted steve's plumbing and exchanged some e-mails for a a couple of weeks of back and forth with Chris from Steve's plumbing. Per Chris, " The price you paid for level of services we provided are fair. I have reviewed the job and scope of completed work. It is always risky when removing cabinetry and Formica countertops and I was happy to see that our technician was able to complete your needed repairs in a timely manner without additional cabinet or countertop replacement. We also had to drain down and remove water heater then reinstall after we made the repairs to failed drain." So, no adjustment and the nearly $1700 that I paid was "fair".
Steve S Plumbing Service Inc is a US Plumber based in Pearl City, Hawaii. Steve S Plumbing Service Inc is located at 96-1225 Waihona St a, Pearl City, HI 96782, USA.
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