online purchase local pick up.very convenient,easy access to store and lots of parking..went to pick up my item ended up buying additional hard to find light bulb .nice guys very helpful in store..
Very helpful staff, found my batteries and they replaced them for me. Saved me from having to buy a precision Phillips head screw driver. Highly recommended.
I would give them 0 stars if it was possible.
We had a great experience getting the new battery installed in our car. The young man who did the installation was very professional in his approach and demeanor. He was able to complete the installation with minimal issues. We will be repeat customers for our next battery purchases.
Batteries Plus Bulbs is an awesome business that I don't think many people in Hawaii know about. They offer better quality products at a good price, offer online discounts, and best of all they install for free!!! Even passersby commented and were impressed by the service I was receiving. I was very impressed by the staff member that helped me. He was very courteous, knowledgeable in explaining the process, and really seemed to take his job seriously. Exceeded expectations, he definitely was trained well and is a an excellent representative for the company. Perhaps he was a manager, I forgot his name but he had long dreads.
I purchased an item from them on October 25th but returned it on October 27th back to a debit card. I was told it would take 3 business days to get my money back. 3 business days go by and I still didn't see my refund on my account. I then call the store to find out what was going on and was told to wait 5 business days. Its been 5 business days and I still don't have my money back. I called corporate to see if they could help me and they said because it's a franchise store there's nothing they can do for me. Corporate told me to contact my bank to see if it's still pending. I speak to my bank and they said there is nothing pending from their store and it should've shown up by now if the store processed it when they said they did. Corporate calls me back and said they can put me through to the store owner. So I speak to Stan and asked him to speak to his bank since that's where the problem is at. He said because they have a big bank it'll take a while for it to go through and to be patient to get my refund. He was unapologetic about it and sounded like he was uninterested in helping me. This is a very unprofessional store and will never give them my business again.
Batteries Plus Bulbs is a US Electronics Store based in Pearl City, Hawaii. Batteries Plus Bulbs is located at 1160 Kuala St, Pearl City, HI 96782, USA.
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