So I kindly told them they weren't making any sense to me and we're just both talking to me (at the same time too fast). I mean face it these guys know more about interest rates and financing than I do , I just don't understand the bank language they were speaking, that's why I wanna refinance and want help...
The remodel is very nice....but if you can't keep up with the service, then what good is a remodel? I count 20 people in line and only 2 (TWO) tellers at 3:30 on a Monday. This is ridiculous!
The supervisor came over, he just talked fast about policy's and different refinanceing options interest rates but I told them all I wanted was a loan statement so I can go and apply for refinancing, and I felt like he wasn't trying help me understand but instead get rid of me.
I like the old bank...I went this morning to cash a check and was caught off guard by the loud music...it wasn't subtle, soft rock as the old bank.
then towards the end he offered to "sit me down" in a rude tone like he didn't want to have to do. He obviously didn't want to help me so I just asked for my Id and left. Went home and printed out my statement myself on my account at home. My point is don't expect any help from the people here just so what you know how to do withdraw, deposit.. irritating I'm switching to a federal credit union.
By far the best branch on the island. Regina is amazing. She takes care of our financial needs every time. The staff their from management to the tellers are so friendly and efficient. This is my go to branch. I live in Ewa and I only go to this branch. I'm a dedicated customer of BOH PC branch.
I miss the old bank of Hawaii that was here before they remodeled it.
Today I went in to speak about getting a print out of my installment loan, the girl at the counter was nice but was just as sure as I was that I could get a print out but found out that I couldn't
UPDATE: I went back and the guy offered to help me, he seemed humble and kinda firm with me at the same time so I guess I'll go from one star to three
Bank Of Hawaii is a US Bank based in Pearl City, Hawaii. Bank Of Hawaii is located at 850 Kamehameha Hwy #270, Pearl City, HI 96782, USA.
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